Home > business > Cisco and Salesforce.com to Sell Web-Based Call-Center Service

Cisco and Salesforce.com to Sell Web-Based Call-Center Service

Cisco Systems Inc. and Salesforce.com Inc. are teaming up to sell a service for call centers that would connect callers over the Internet and help agents solve customers’ problems online.

The partners each plan to offer the service, called the Customer Interaction Cloud, using technology from Cisco and Salesforce.com. The companies will sell subscriptions to the service for a monthly fee of $250 per user. Cisco is the top maker of networking gear, while Salesforce.com provides the most popular online system for managing customer relationships.

The service, scheduled for release by the end of January, may give Cisco a way to reach small and mid-sized business customers that don’t want to buy their own call-center equipment. Salesforce.com offers its programs over the Internet. That approach, known as cloud computing, lets customers run software without having to manage their own servers.

“It’s an incremental opportunity for us,” John Hernandez, general manager of the contact-center business unit at San Jose, California-based Cisco, said in an interview. “We haven’t played much in the small-to-midsize business market.”

Original post credit: Bloomberg

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